All of our tickets are available as e-tickets which be available in your online account or via your email account. On event nights, the Waterfront Hall and Ulster Hall Customer Service desk will be open 60 minutes prior to the scheduled show start time and tickets can be collected or purchased, if available.
Your e-tickets will be available through your online account and can be transferred to your phone wallet for easy access.
The nearest bus stop is directly outside the Waterfront Hall on Oxford Street. You can find out information about routes and timetables on the Translink website.
Parking is free on the streets surrounding the building on single yellow lines from 18:00 to 07:30 Monday to Saturday, and all day Sunday.
The Hilton Car Park, and Lanyon Place Car Park are the closest to the venue, both of which are approximately 100m away.
We are a cash less venue and payments via all major credit / debit cards and Apple Pay are accepted.
Vehicles can drive up to main doors of the Waterfront Hall to drop off and pick up, but are unable to park here due to access requirements.
Yes, there are Wheelchair accessible lifts to each floor and access to the Main Auditorium and Studio.
There are numerous ways to get a taxi in Belfast, you can use Uber or one of the local firms including Value Cabs, 028 9080 9080 or Fonacab, 028 9033 3333.
Belfast's main provider of public transport, Translink, offers a comprehensive network of bus and above ground rail services throughout Belfast. For further information on travel routes visit the Translink website.
Tickets for all events can be purchased via our website. Our website allows for a clear view of the auditorium before selecting your seat. Where we are experiencing a high demand, you will automatically be offered ‘best available’; this will automatically select the best seats based on the remaining availability in the auditorium. Find out more information on our What's on page. If you would like to make a group booking or enquire about accessibility, our telephone lines are open Monday to Friday from 12pm - 6pm and you can reach Customer Service on 02890 334455.
The largest hotel is Grand Central, located across the road from the Ulster Hall, with 300 bedrooms. For enquiries and more information visit https://www.grandcentralhotelbelfast.com/.
The age limit for our events varies depending on the audience and content of the show. You can check the age restrictions for a particular performance on the event page on our website at Waterfront Hall, Belfast – Live Music, Comedy and Entertainment Events | Waterfront Hall
The standing area in both the Waterfront Hall and Ulster Hall is strictly limited to customers of age 16 years and older. If a ticket is purchased by or for a customer below this age access to the standing area will not be allowed, alternative seats will not be offered, and a refund will not be available to persons who purchase these Tickets.
Children under 3 will not be permitted except for specific events.
In some cases, yes. However, not for all events as the artist informs the venue of their photo policy, which will be displayed at the entrance of the show.
If you have misplaced your ticket, please contact our Customer Service team. We will require proof of purchase before we can reissue tickets. Without proof of purchase, we cannot reprint your ticket.
No there is no specific dress code for our venues. However, sporting tops are not permitted unless attending a sports related event.
The stage in the Ulster Hall is 1.5m.
Our website is available to book tickets 24/7.
For telephone enquiries, our phone lines are open Monday to Friday, 12pm to 6pm. The Ticketing desk at the Waterfront Hall and Ulster Hall is now open 1 hour prior to the performance time on event nights.
For various events we will have seated and standing tickets available. Standing tickets are general admission on the ground floor of each venue, there are no seats available in this area. You will be required to stand for the duration of the performance.
Vaping and e-cigarettes are not permitted in our venues. Use of these items may result in your removal from the venue.
Yes, you can find a link to the Waterfront Hall seating plan here; Seating Plan - Waterfront Hall | Waterfront Hall
No, Waterfront Hall and Ulster Hall do not offer a resale option for tickets.
Please contact our Customer Service Team and provide information on the item to allow our teams to conduct a search. Please be aware this can take up to 72 hours.
No, unfortunately once tickets are purchased there is no exchange or refund.
There is lots of different things to do and see in Belfast. Visit Belfast is the best place to start your search - visit their website https://visitbelfast.com.
Simply click the link below for our Upcoming Show Times
Both on Bedsford street, the Grand Central Hotel is the closest to the Ulster Hall. There are many hotels within walking distance to the Ulster Hall including Europa Hotel and The Fitzwilliam Hotel. For more information on accomodation in Belfast, visit https://visitbelfast.com/stay
Simply click the link below to see What's On in our venues
What’s On At The Waterfront Hall - Upcoming Events | Waterfront Hall
Yes, baby changing facilities are located beside the female toilets in the Waterfront Hall.
The venue opening hours will be displayed on the event pages along with show times, where available. Doors will open 1 hour before the performance time listed on the event page for your event.
A number of city centre restaurants are located within a few minutes’ walk of the Waterfront Hall. A list of local restaurants can be found by clicking here.
Unfortunately, we do not have cloakroom facilities at our venue.
No, we do not sell any unwrapped nut products in our facilites. However, please be advised that we do sell pre-wrapped items containing nuts at our venue
Belfast has a large variety of budget hotels to choose from. For more information on what's on offer, please visit: https://visitbelfast.com/stay/
For Lost Property enquiries please contact:
- WF security on 02890 334427/ control [email protected]
- UH security on 02890 334477/ Ulster Hall Control [email protected]
Include the name of the event you were attending and the venue plus the brand, colour and a description of the item.
Opening hours are Monday to Friday 09:00 to 17:00.
Refunds will be made if a performance is cancelled but are not available in any other circumstances. All tickets are non-exchangeable or non-refundable.
We offer refund protection that can be bought at the time of ticket purchase, which offers security of refund in the event that you cannot attend event. For more information on how you can protect your ticket, please click here.
Booking Protection can be selected at point of purchase, allowing you to claim a refund for face value if you are unable to attend an event for reasons outside of your control. We recommend that you include this option as your performance tickets are non-refundable. Please note Booking Protect can only be added at the time of booking and not at a later date.
Yes, Hilton Belfast is located directly next door to the conference venue with a direct link into the Waterfront Hall onto the first floor.
The Hilton Hotel is adjacent to ICC Belfast. There are many hotels within walking distance to ICC including the Grand Central, Europa Hotel and The Fitzwilliam Hotel. For more information on accommodation in Belfast, visit https://visitbelfast.com/stay
Yes, there are many secure car parks in Belfast. The nearest accessible parking area is the Hilton Car Park adjoining ICC building and Lanyon Place Car Park (100m away).
The Waterfront Hall opened to the public on 17 January 1997.
All alcoholic beverages are served in plastic glasses and for some events all drinks will be decanted into plastic glasses.
Belfast is thriving with social venues, restaurants and bars. For more information on what's available, please visit: Pubs and Clubs | Visit Belfast
Our Terms & Conditions can be found here; Terms & Conditions | Waterfront Hall
We are not currently able to offer postage for tickets. However, we can send your tickets to your email address for you to print at home. Alternatively, you can display a QR code on your phone from the purchase confirmation email that can be scanned at our venues.
A booking fee will apply to bookings made through our website and Customer Service Team. We pride ourselves on being competitive in our booking fees with our online prices being among the lowest in the market.
A booking fee of £3.25 per ticket applies when purchasing from waterfront.co.uk or ulsterhall.co.uk for all events.
Group bookings will be capped at £15.00 for 10+ tickets and no fee will be applied for tickets purchased in person.
Every member of the audience, including children and babies, must be in possession of a valid ticket. This applies to children under the age of 12 months who require a babes in arms ticket (this varies for some family shows and specific details will be noted on the event page).
All other age restrictions will be listed on individual event pages.
Our seating maps are designed so that you can't leave a single unsold seat on its own. We understand it can be frustrating when there aren't many tickets left but most people prefer not to sit on their own at a show, so we take all measures possible to avoid disappointment when there is limited availability.
Time limit restrictions exist on our bookings as we want to ensure that as many fans as possible get the chance to book tickets. When selecting seats, you're holding those tickets while you go through the checkout process, so no one else can access them.
Sometimes very popular events can sell out very quickly. We cannot guarantee that extra tickets will be available for every event. If more tickets become available, we will communicate this through the event page on our website and through our social media platforms. Find us on Facebook and Twitter.
Due to the spontaneity of extra tickets becoming available for certain events, we do not have the capacity to individually contact fans via a waiting list in this instance. To avoid future disappointment, sign up to our newsletter to receive weekly updates of on-sales and announcements.
All e-tickets are available to be scanned into the premises on your smartphone device. For the best results, ensure that the brightness on your smartphone is at the highest setting to make the scanning process as simple as possible.
In the unlikely event of a performance being cancelled, we will contact you via email and issue a refund. If you have paid by credit or debit card you do not need to contact us, you will be refunded automatically. It usually takes 3-7 working days for the transaction to complete.
In the case of an event being rescheduled tickets, you will be contacted via email to inform you of the new date for which your tickets will remain valid. If this date does not suit you, a full refund of the face value of the tickets will be issued and the existing tickets will become void.
If you have purchased through a secondary ticketing agent, please return to the original point of purchase for a full refund.
We always advise our customers keep an eye on our social media channels as this is where all changes to our programme of events will be announced.
If it's been more than 24 hours since you booked with us, please check your junk mail folder on your email. If you still can't see your confirmation email, please contact our Customer Service Team who can confirm your booking.
Gift vouchers are the perfect gift for that entertainments lover or when you just don’t know what to get! Gift vouchers can be purchased over the phone by calling 028 90334455. Terms and conditions for gift vouchers can be found here.
By opting for refund protection, the face value of your ticket plus any booking fees are protected should you be unable to attend the event for reasons outside of your control. These include:
As you confirm your booking you will be asked if you would like to add refund protection to your basket. The cost of the refund protection is calculated at 7% of your ticket price.
By adding it to your basket you are confirming that you have read and accept the Booking Protect Terms and Conditions. Please note Booking Protect can only be added at the time of booking and not at a later date.
It’s simple! If you need to apply for a refund, you go to the Booking Protect website where you complete the refund request form and it’s done in five simple steps. The team at Booking Protect will be in touch with you within two working days and one the refund has been approved, payment will be received within one working day. You can access your refund portal at any time to see the progress of your application.
1. The gift voucher can be used as full or part payment of a ticket.
2. Only gift vouchers purchased directly from our venues are accepted.
3. Vouchers are valid for 12 months from the date of purchase, after which any remaining balance will be removed and the voucher will become invalid and no longer available for use. BWUH shall not be liable to refund any unused balances.
4. The show you choose to attend can be after the gift voucher expiry date, as long as the gift voucher is used prior to its expiry date.
5. Gift vouchers can only be redeemed against tickets and not against any food, beverage or merchandise purchases.
6. Gift vouchers are non-refundable and cannot be exchanged for cash. Cash refunds will not be available for tickets purchased with this voucher.
7. We cannot accept responsibility for your gift voucher if it is lost, stolen or damaged. It will not be replaced, or its value refunded in any of these circumstances.
8. All purchases are subject to availability and our standard terms and conditions of sale.
9. We reserve the right to update and change the terms and conditions of our gift vouchers at any time. This does not affect your statutory rights.
A range of procedures and checks are carried out to ensure our buildings, equipment, systems, team members and visitors are safe whilst working in our buildings and attending our events. These procedures and plans are monitored and reviewed frequently to ensure they are up to date, accurate and fit for purpose.
We have a number of forums and platforms we engage with to ensure we are compliant and adhering to all relevant regulations and standards, and that we are are coordinated across the different facets of the event operation. This ensures that as far as is reasonably practical, our events are planned and managed safely.
Our venues are fitted with CCTV which is monitored and recorded for the safety of team members and visitors.
At our events, we have a team of dedicated and accredited security and stewarding staff who are highly trained and experienced in event security. We also engage event medical staff to provide different levels of medical support and care at our events.
Everyone entering our venues is required to clear the security checks and customers are asked to arrive early to allow time for these checks to be completed. On entry, customers may be subject to a bag or personal search by a member of our security team and should be aware that withholding consent to such searches may result in entry being denied.
In summary, here’s what you need to know if you are attending an event.
Our wheelchair spaces in the venue can now be booked online. An example of how to book a wheelchair space is below.
I am a party of two people with a requirement for one wheelchair space. I begin by selecting ‘two’ wheelchair access seats to ensure my party are sat together. In order to let the venue team know how many of my party I require to be wheelchair accessible, I then selection ‘one’ from the drop-down option below.
To provide your requirements simply complete our Accessibility Booking from available here; Accessibility Booking Form | Waterfront Hall
Should wheelchair users wish to be in the standing area for standing shows, please contact a venue representative for assistance.
Please find the link to our Accessibility Booking form below.
Simply fill in our Accessibility Booking Form with your requirements and our team will update our booking system with your requirements and make a Carer / Essential Companion ticket available to book on your online account.
Please find the click to our Accessibility Booking form available here: Accessibility Booking Form | Waterfront Hall
Strobe lighting, pyrotechnics and lasers may be used by some artists in their performances. Most often we are not aware of this at the time of the show going on-sale. If we are made aware of it on the day of the event, signage will be visible throughout the venue.
We have an infra-red system in both the Waterfront Hall and Waterfront Studio. Customers are requested to turn their hearing aid to ‘T’ setting to enable this.
We also have an induction loop available for the venue. Please let one of our stewards know on arrival so that we can accommodate you.
Yes, we can arrange for a BSL or ISL signer to be at the performance. We ask that you try to give eight weeks’ notice to ensure that we can arrange for a signer to be present.
If you would like to request this, please contact us and let us know.
Yes, assistance dogs are most welcome at the Waterfront Hall. Please let us know in advance and we can allow for water provision. We advise giving no less than 48 hours notice to ensure this is picked up ahead of your visit.
Customers are asked to bear in mind the noise levels at events and the use of special effects including pyrotechnics and strobe lighting.
We offer a relaxed performance with our pantomime every year. It’s always a popular show, so we advise early booking to avoid disappointment.
If you or a member of your party is coming to a show and are nervous about being a busy crowd, please contact us in advance and we will accommodate when we can depending on the promoter/artist.
There are two privately owned car parks adjacent to the venue with Lanyon Place car park dedicated accessible spaces approx. 40 accessible spaces on Levels B, D, & F Wide bays are available on the ground level of both car parks. The Oxford Street (Hilton)* multi-storey car park is closest to the venue and the Lanyon Place car park is approximately 100 meters away and is accessible via a footbridge.
For more information or to pre-book your parking stay, please see the links below.
*Please note this car park is currently closed
Yes, if you let us know in advance we can arrange for bollards to be lowered at Waterfront Hall which allows you to be dropped off at the main entrance. We do need advance notice to accommodate this otherwise the drop off is at the roundabout at Hilton which is approximately 50 metres from the main entrance.
If you would like to request this, please contact us and let us know. We advise giving a minimum of 48 hours notice for this request to ensure that the request is picked up in time for your visit.
Yes, one of the two Changing Places toilets in Belfast City Centre is located in the Riverside Foyer area of the venue, with the other located in Belfast City Hall. Changing Places toilets are larger accessible toilets for severely disabled people, with equipment such as hoists, curtains, adult-sized changing benches and space for carers. As this facility is located in our conference and convention facility, please advise a team member should you wish to use it.
The Waterfront Hall is conveniently located within a 10-minute walk of the city centre. We are located nearby Lanyon Place train station in Belfast within a five-minute walking distance.
The nearest bus station is the Laganside Bus Centre, which is approx. two minutes’ walk from the Waterfront Hall. There is a bus stop on Oxford Street, directly outside the building which accommodates on the main Glider routes in Belfast.
Waterfront Hall is situated in the city centre with both on-street parking and car parks available. Nearby car parks include:
All car parks are independently owned and operated by external companies. Whilst these are open for most events, there may be times when some car parks are unavailable.
If you are travelling to the venue using an electric vehicle, the nearest charging points can be found here.
In some cases, we may have to ask you to wait for a suitable break in the performance before we can allow you to take your seats. Occasionally this can mean waiting until the interval, if there is one.
Each of our bars located at the Waterfront Hall are filled with an array of locally sourced food and beverage items including a wide selection of chilled soft drinks, confectionery, snacks and alcoholic beverages to suit every taste;
Only food and drink that has been purchased on the premise can be taken into the venues. Management reserve the right to dispose of any food or drink brought to the venue.
Waterfront Hall is situated in the city centre with numerous hotels nearby to suit all budgets. For more information on accommodation, please click here.
The Ulster Hall is conveniently located on Bedford Street, a short two-minute walk of the city centre. We are located nearby Great Victoria Street Bus and Train Station in Belfast, approximately within a five-minute walking distance.
There is also a bus depot at Belfast’s City Hall which is a two-minute walk from Ulster Hall, which hosts all main bus routes.
Ulster Hall is situated in the city centre with both on-street parking and car parks available.
Nearby car parks include:
All car parks are independently owned and operated by external companies. Whilst these are open for most events, there may be times when some car parks are unavailable.
If you are travelling to the venue using an electric vehicle, the nearest charging points can be found here.
There are no cloakroom facilities in the venue. Please note that bags larger than a laptop bag may not be permitted into the venue, this is for security reasons and to ensure the safety of all of our customers.
We recommend that you only buy tickets directly from the Waterfront Hall and Ulster Hall. If you wish to purchase through a secondary ticketing agent, we recommend this purchase is made through a recognised Waterfront Hall and Ulster Hall ticketing agent such as Ticketmaster. All tickets purchased through secondary ticketing agents are done so at your own risk.
Queries regarding tickets purchased through secondary ticketing agents must be directed to the point of purchase as the venue holds no information on your booking. If you query is about event times, please keep an eye on the event page or our social media pages as this is where it will be updated.
We recommend arriving 30-60 minutes before the start time to give you plenty of time to relax before the show and enjoy your evening. If you are attending a concert, we advise allowing additional time as security procedures may be stricter and take a longer time.
All running times will be updated on the event page when they become available. Please note that due to the nature of live entertainment, running times may vary but we will always be as accurate as possible.
In some cases, we may have to ask you to wait for a suitable break in the performance before we can allow you to take your seats. Occasionally this can mean waiting until the interval, if there is one.
Each of our bars located at the Waterfront Hall are filled with an array of locally sourced food and beverage items including a wide selection of chilled soft drinks, confectionery, snacks and alcoholic beverages to suit every taste;
Only food and drink that has been purchased on the premise can be taken into the venues. Management reserve the right to dispose of any food or drink brought to the venue.
We do not have a formal dress code policy. If an event has a requirement, this will be advised at the time of booking and made known on the individual event page.
