Terms & Conditions

Please be mindful of our House Guidelines before attending any of our events. These are put in place to ensure you enjoy your Waterfront Hall experience to the full, creating those #IWasThereWhen memories that will last a lifetime.

House Guidelines

These are our house guidelines that we ask all customers to be aware of when attending an event at Waterfront Hall. These have been composed with all our customers in mind.

1. The unauthorised use of cameras, mobile phones, video or other form or recording equipment is strictly prohibited.
2. Smoking and e-cigarettes are strictly prohibited throughout our venues.
3. Every member of the audience, including children, must be in possession of a valid ticket.
4. Children under the age of 14 must be accompanied by an adult, 18 years and over.
5. Standing areas are restricted to those aged 16 years and over, unless otherwise stated.
6. Only food and drink items purchased at our venues may be consumed in the venues. Staff reserve the right to dispose of any food or drink items brought to the venue.
7. Duplicate tickets can only be issued to the account holder.
8. Standing is not permitted in seated areas.

Terms and Conditions

These are the terms and conditions of sale. By purchasing a ticket, you are agreeing to the terms and conditions.

1. Management reserves the right to refuse admission or remove a customer from the venue
2. Programs, events and event times are subject to change without notice.
3. Tickets are non-refundable and non-exchangeable.
4. Latecomers may be refused admission.
5. Unauthorised duplication or sale of this ticket may prevent admittance to the event.
6. All members of the audience may be subject to a search in a manner permissible under law. Refusal to consent may result in denied entry.