Safety and security

At Waterfront Hall, we remain committed to ensuring the safety and security of our team, clients and customers and pride ourselves on the safe delivery of events across our venues.

A range of procedures and checks are carried out to ensure our buildings, equipment, systems, team members and visitors are safe whilst working in our buildings and attending our events. These procedures and plans are monitored and reviewed frequently to ensure they are up to date, accurate and fit for purpose.

We have a number of forums and platforms we engage with to ensure we are compliant and adhering to all relevant regulations and standards, and that we are are coordinated across the different facets of the event operation. This ensures that as far as is reasonably practical, our events are planned and managed safely.

Our venues are fitted with CCTV which is monitored and recorded for the safety of team members and visitors.

At our events, we have a team of dedicated and accredited security and stewarding staff who are highly trained and experienced in event security. We also engage event medical staff to provide different levels of medical support and care at our events.

Everyone entering our venues is required to clear the security checks and customers are asked to arrive early to allow time for these checks to be completed. On entry, customers may be subject to a bag or personal search by a member of our security team and should be aware that withholding consent to such searches may result in entry being denied.

In summary, here’s what you need to know if you are attending an event.

• Arrive Early: We ask you arrive with enough time to pass through security checks. We thank you for your courtesy and cooperation with our staff.
• Have your ticket/e-ticket ready: Ticket scanning will be in place at our venues. Please have your ticket/e-ticket ready for inspection.
• Large bags are not permitted into the venue: There are no cloakroom facilities available so please make alternative arrangements before arriving to the venue, we encourage you to bring bags which are no larger than a laptop bag.
• Be vigilant: Please alert our security or stewarding team if you notice anything you feel uncomfortable with or wish to report.