How to Book Tickets
Everything you need to know about booking your ticket to the next hottest gig at Waterfront Hall.
How do I book a ticket?
Tickets for all events can be purchased via our website. Our website allows for a clear view of the auditorium before selecting your seat. Where we are experiencing a high demand, you will automatically be offered ‘best available’; this will automatically select the best seats based on the remaining availability in the auditorium. Find out more information on our What's on page. If you would like to make a group booking or enquire about accessibility, our telephone lines are open Monday to Friday from 12pm - 6pm.
Where do I pick up my tickets?
On event nights, the Waterfront Hall Customer Service desk will be open 60 minutes prior to the scheduled show start time and tickets can be collected or purchased, if available.
Can my tickets be posted to me?
We are not currently able to offer postage for tickets. However, we can send your tickets to your email address for you to print at home. Alternatively, you can display a QR code on your phone from the purchase confirmation email that can be scanned at our venues.
What are the booking fees?
A booking fee will apply to bookings made through our website and Customer Service Team. We pride ourselves on being competitive in our booking fees with our online prices being among the lowest in the market.
- Online: £3.00 per transaction
- Phone: £3.00 per transaction
- Desk: £3.00 per transaction (please be aware: the desk is only open on the night of events)
- Group bookings (10+ tickets) have a booking fee of £5.00 per booking.
It is important to note this fee is per transaction and not per ticket, meaning multiple ticket purchases will only incur one booking fee per transaction.
Do I need to purchase a ticket for babies and young children?
Every member of the audience, including children and babies, must be in possession of a valid ticket. This applies to children under the age of 12 months who require a babes in arms ticket (this varies for some family shows and specific details will be noted on the event page).
All other age restrictions will be listed on individual event pages.
Why can’t I leave a single seat when selecting seating?
Our seating maps are designed so that you can't leave a single unsold seat on its own. We understand it can be frustrating when there aren't many tickets left but most people prefer not to sit on their own at a show, so we take all measures possible to avoid disappointment when there is limited availability.
Why is there a time limit when I book tickets online?
Time limit restrictions exist on our bookings as we want to ensure that as many fans as possible get the chance to book tickets. When selecting seats, you're holding those tickets while you go through the checkout process, so no one else can access them.
There are no more tickets available. Can I be contacted if more come on sale?
Sometimes very popular events can sell out very quickly. We cannot guarantee that extra tickets will be available for every event. If more tickets become available, we will communicate this through the event page on our website and through our social media platforms. Find us on Facebook and Twitter.
Due to the spontaneity of extra tickets becoming available for certain events, we do not have the capacity to individually contact fans via a waiting list in this instance. To avoid future disappointment, sign up to our newsletter to receive weekly updates of on-sales and announcements.
If I can no longer attend the performance, can I refund or exchange my ticket?
Refunds will be made if a performance is cancelled but are not available in any other circumstances. All tickets are non-exchangeable or non-refundable.
We offer refund protection that can be bought at the time of ticket purchase, which offers security of refund in the event that you cannot attend event. For more information on how you can protect your ticket, please click here.
I have misplaced my tickets, what do I do?
If you have misplaced your ticket, please contact our Customer Service team. We will require proof of purchase before we can reissue tickets. Without proof of purchase, we cannot reprint your ticket.
Can I show my e-ticket on my smartphone?
All e-tickets are available to be scanned into the premises on your smartphone device. For the best results, ensure that the brightness on your smartphone is at the highest setting to make the scanning process as simple as possible.
I have purchased tickets for an event through a secondary ticketing agent. Will my tickets be accepted?
We recommend that you only buy tickets directly from the Waterfront Hall and Ulster Hall. If you wish to purchase through a secondary ticketing agent, we recommend this purchase is made through a recognised Waterfront Hall and Ulster Hall ticketing agent such as Ticketmaster. All tickets purchased through secondary ticketing agents are done so at your own risk.
Queries regarding tickets purchased through secondary ticketing agents must be directed to the point of purchase as the venue holds no information on your booking. If you query is about event times, please keep an eye on the event page or our social media pages as this is where it will be updated.
The performance has been cancelled/rescheduled. Will I receive a refund?
In the unlikely event of a performance being cancelled, we will contact you via email and issue a refund. If you have paid by credit or debit card you do not need to contact us, you will be refunded automatically. It usually takes 3-7 working days for the transaction to complete.
In the case of an event being rescheduled tickets, you will be contacted via email to inform you of the new date for which your tickets will remain valid. If this date does not suit you, a full refund of the face value of the tickets will be issued and the existing tickets will become void.
If you have purchased through a secondary ticketing agent, please return to the original point of purchase for a full refund.
We always advise our customers keep an eye on our social media channels as this is where all changes to our programme of events will be announced.
I haven't received my confirmation email. Is this a problem?
If it's been more than 24 hours since you booked with us, please check your junk mail folder on your email. If you still can't see your confirmation email, please contact our Customer Service Team who can confirm your booking..
How do I purchase a gift voucher?
Gift vouchers are the perfect gift for that entertainments lover or when you just don’t know what to get! Gift vouchers can be purchased over the phone by calling +44 (0)28 90334455. Terms and conditions for gift vouchers can be found here.