Waterfront Hall, together with sister conferencing and entertainment venues has launched a partnership with the JAM Card programme.
Together with sister venues ICC Belfast and Ulster Hall, Waterfront Hall has launched a partnership with the JAM Card programme. JAM, which stands for Just A Minute, is a concept developed by social enterprise NOW Group, that supports customers to communicate their accessibility needs discreetly.
The announcement follows several accessibility enhancements at the venue to support increased participation and deliver on its values as a venue that celebrates diversity and champions inclusivity.
With over 80% of team members across all venues now JAM Card trained, the team at Waterfront Hall recognise the importance of supporting patrons with hidden disabilities and communication barriers, with the JAM Card partnership allowing team members to be better equipped to provide a more inclusive space and service for customers.
With 1 in 5 people in Northern Ireland living with a disability, this is just one of the measures that Waterfront Hall is taking to become a more accessible venue for customers.
With the recently installed Changing Places facility to aid customers with severe disabilities as well as the Social Narrative Accessibility Video that guides patrons throughout the venue, allowing them to become familiar with their surroundings before they arrive, enhancements are ongoing to ensure accessibility is integrated across all venues and events.
If you want to find out more about the Jam Card programme and the work they do to promote accessibility, click here.