Accessibility Booking Form

Please complete the form below if you have an accessibility requirement or if you require an essential companion / carer ticket. Please be aware that applications can take up to 5 working days to process upon receipt of a completed application with the correct supporting documentation.

The addition of an essential companion/ carer tickets is only available to Access for All account holders. Bookings made before joining the scheme are not eligible for an essential companion ticket. The account must be in the name of the person with the accessibility requirement and not in any other name eg: the name of the essential companion.

Entrance will not be permitted for holders of carers/ essential companion tickets unless they are accompanied by their named Access for All customer.

Please be aware that there are a limited amount of essential companion/ carers passes available per show and early booking is advisable. Only one essential companion/ carer ticket is available per event subject to availability.

Our team will endeavour to make reasonable adjustments to facilitate your request; however, due to capacity and space within our venues, it may not be possible to facilitate all requests.

Please note that Accessibility tickets and Essential Companion/Carer tickets must be added at the time of booking and cannot be requested retrospectively.

This is the email address you would usually use for booking tickets.

Please enter N/A if no additional information is required.

Please note that you can upload a maximum of 2 files. If your accessibility document is double-sided, kindly provide images of both sides.

Essential Companion / Carer Requirements

At the Waterfront Hall and Ulster Hall, we can provide a complimentary Essential Companion or Carer ticket if you require continual assistance or supervision during your visit.

An account must be set-up in the name of the person requiring the Essential Companion to attend the event. We are not able to set-up accounts in the Essential Companion’s name.

  • Your companion must be over 18 years of age and be able to assist you in the event of an evacuation.
  • This offer is not open or intended for those who simply want a companion or require assistance with transportation to our venues, and is limited based on the capacity of our venue and the event.

The person applying should be in receipt of one of the following:

  • Disability Living Allowance (DLA) or Attendance Allowance
  • Personal Independence Payment (PIP)
  • Certificate of Visual Impairment
  • Disabled SmartPass / Blue Badge holder
  • Employment and Support Allowance (ESA)
  • Industrial Injuries Disablement Benefit (IIDB)
  • Constant Attendance Allowance
  • Armed Forces Compensation Scheme (Guaranteed Income Payment)
  • CredAbility Card
  • Medical Authorisation

All documentation must be valid within the last 12 months.

If you require an Essential Carer / Companion ticket, our team will be in contact via email once you have submitted this form.

We will retain the documentation only to confirm the booking and it will then be disposed of in line with Data Protection Regulations.

Further information or support

Our team will make every effort to facilitate requests; however, occasionally, based on seat availability, we will not always be able to offer an accessible seat or essential carer / companion ticket. If you require any further information, you can also contact our team via:

Phone: 028 903 34455

Email: [email protected]