Front of House

Our customers include both promoter and patron, and it is our responsibility to deliver a world-class experience while ensuring the safety of the venue and those in it.

Further information on the delivery of our front-of-house operations on the night is below. This includes information on the hosts, security and medics.

Venue hosts

An adequate number of front-of-house stewards will be included for a single show call as part of the venue hire. This customer facing role has responsibility for checking the validity of customers tickets, getting patrons to their seats/standing area in time for the commencement of the event and generally providing any other assistance patrons may require during an event. They are also responsible for the safety of patrons and are integral in the implementation of our emergency evacuation procedures.

If the timings of your event should run beyond a single-show call due to the length of the show, a post-show signing or meet and greet, additional staffing charges will be incurred and communicated to you on confirmation of timings. This will also apply to bookings whereby there are two performances in the day; additional staffing costs will be incurred to cover the additional performance.

Bars and Catering

Hospitality Belfast have the sole rights for the provision of bar and catering facilities within the venues. Bars and concessions will open pre-event to coincide with the opening of the venue and remain open until after the interval. During standing gigs, our staff may enter the auditorium so that the customers don’t risk losing their place. This will not be done during the show so as not to interrupt the performance.

If without prior notice the artiste/promoter decides not to have an interval, requests that bars are closed during the performance and/or does not want food or beverages permitted into our auditoria, we reserve the right to levy a facility fee for every person attending the event. This fee will be communicated as early as possible and recharged via settlement.

Medics

Medical provision for general public cover must be provided by the venue’s appointed first aid provider. A cost will be made known to you at the time of contracting and the event will be risk assessed again closer to the event date. Should our Event Safety Team deem that your event necessitates additional medical cover, you will be contacted by your Event Manager who will inform you of the requirements.

The medical provision covers only front-of-house operations and attending patrons. Where private medical cover is required for certain events, such as cage fighting and boxing, it is the responsibility of the promoter to arrange and pay for this. The promoter must provide written confirmation to the venue that these arrangements are in place.

Security Arrangements

We take security very seriously at our venues and require SIA trained staff to be present throughout the event, to both carry out searches on entry and evict members of the public who are causing disruption.

The security must be provided by the venue’s appointed security provider and a guide to the requirement will be made know to you at the time of contract. Closer to the event, a risk assessment will be carried out by our Event Safety Team and the confirmed number of security personnel will be communicated in advance, and the cost recharged via settlement.

Accessibility Requests

The responsibility to ensuring access requests are considered with reasonable adjustments made is the responsibility of both the promoter and venue. As a venue, we ensure that any requests relating to access within the venues are met in adherence with the requirements under the appropriate laws and guidance.

Any requests from patrons that relate directly to the production are the responsibility of the promoter; these requests will be made known to the promoter and any costs associated will be communicated and recharged via settlement.