Ticket Dispatch

If you chose standard post, please give it until 5 days before the event for your tickets to arrive – even once they've left us, it can sometimes take a little longer than expected to get to you through the post. Don't worry though – if they still haven't arrived by 5 days before, just get in touch and we'll make sure you gain entry.

If you chose secure post, you should get an email from Royal Mail with a tracking number and details on when to expect the tickets once they've been sent. If you haven't heard from us or Royal Mail and our update says all the tickets have been dispatched, be sure to get in touch so we can help you track them – you can't gain entry without them, so it's really important you let us know so we can try and help.

Provided always that if notice of the cancellation is received by BWUH Ltd. prior to the date on which the Period would otherwise have commenced then, if BWUH LTD. shall find another Hirer for the whole or part of the Hired Area, the Hirer shall be liable to pay only for that part of the Hired Area and only for that period of the Licence Agreement which has not been taken over by such other Hirer.

On site we have waste disposal for dry recycling, glass, food and a small general waste wheelie bin. This is then collected by our waste services provider and separated further by themselves into all relevant waste streams.

The age limit for our events varies depending on the audience and content of the show. You can check the age restrictions for a particular performance on our website at www.waterfront.co.uk. Alternatively you can call our Box Office on 02890334455

In some cases, yes. However, not for all events as the artiste informs the venue of their photo policy, which will be displayed at the entrance of the show.

No, unfortunately we don't have booster seats but our seating is based on an incline with no impact on sightlines.

No, this is part of the ticketing policy.

No, there is no dress-code for our venues.

The stage in the Ulster Hall is 1.5m.

Our main box office has moved to the Ulster Hall, Bedford Street. This makes it even easier to book your tickets for Waterfront and Ulster Hall events. The Box Office counter at the Ulster Hall is open Monday to Saturday, 10am to 5pm and until 8:30pm on event evenings. For telephone bookings our phone lines are open Monday to Saturday, 9am to 5pm. The Box Office counter at the Belfast Waterfront is now open 2 hours prior to a show to allow for ticket collection.

For various events we will have seated and standing tickets available. Standing tickets are general admission on the ground floor of each venue, there are no seats available in this area. You will be required to stand for the duration of the performance.

No, vaping and e-cigarettes are not permitted in the venues.

We know that no one likes to pay extra costs, so we do everything we can to keep our fees to a minimum, while still being able to offer you the best possible service. The £2.50 charge helps us to cover the costs of running our Box Office as well as the website and to cover the cost of processing the booking from beginning to end.

Our carers policy provides a free ticket for anyone that requires essential assistance to attend a performance. The carers tickets are subject to availability and at the promoters discretion. Carers tickets cannot be booked online, please call our Box Office team on 02890 334455 to discuss your requirements and availability of tickets.

Yes, you can find our seating plans by clicking on this link

https://www.ulsterhall.co.uk/visit/seating-plan-ulster-hall/

For Lost Property enquiries please contact:

- WF security on 02890 334427/ control [email protected]

- UH security on 02890 334477/ Ulster Hall Control [email protected]

Include the name of the event you were attending and the venue plus the brand, colour and a description of the item.

Opening hours are Monday to Friday 09:00 to 17:00.

No, unfortunately once tickets are purchased there is no exchange or refund.

We will post updated times and information on our Facebook page prior to the show https://www.facebook.com/waterfrontandulsterhall/.

We will post updated times and information on our Facebook page prior to the show https://www.facebook.com/waterfrontandulsterhall/.

Yes, certainly. We have entertainment events in both our Venues- ICC Belfast and Ulster Hall.

Please contact a member of our event management team on 028 9033 4400 and they will be happy to arrange this service for you.

Keep an eye on our social media channels, we update event information regularly. Otherwise, our website https://www.waterfront.co.uk/ has everything you will need to know.

Yes, baby changing facilities are located beside the female toilets

Unfortunately we do not serve hot food at our venues, but a wide selection of sweets and snacks are available

No, doors usually open approximately one hour before the event.

The Ulster Hall has been at the forefront of Belfast’s culture, arts and entertainment for over 150 years.

First opened in 1862, the 'Grand Dame of Bedford Street,' as she is affectionately known, is one of the oldest purpose-built concert halls in the UK and Ireland. This grand Victorian building has survived two World Wars and welcomed names as famous and diverse as Charles Dickens and Motorhead.

Unfortunately we do not have cloakroom facilities at our venue

Yes.

For Lost Property enquiries please contact:

- WF security on 02890 334427/ control [email protected]

- UH security on 02890 334477/ Ulster Hall Control [email protected]

Include the name of the event you were attending and the venue plus the brand, colour and a description of the item.

Opening hours are Monday to Friday 09:00 to 17:00.

Yes, tickets can be refundable under Booking Protect. Booking Protection can be selected at point of purchase, allowing you to claim a refund for face value if you are unable to attend an event for reasons outside of your control. For more information, please visit:

Booking Protection can be selected at point of purchase, allowing you to claim a refund for face value if you are unable to attend an event for reasons outside of your control. We recommend that you include this option as your performance tickets are non-refundable. Please note Booking Protect can only be added at the time of booking and not at a later date.

Provided always that if notice of the cancellation is received by BWUH Ltd. prior to the date on which the Period would otherwise have commenced then, if BWUH LTD. shall find another Hirer for the whole or part of the Hired Area, the Hirer shall be liable to pay only for that part of the Hired Area and only for that period of the Licence Agreement which has not been taken over by such other Hirer.

Please contact a member of our event management team on 028 9033 4400 and they will be happy to arrange this service for you.

Please contact a member of our event management team on 028 9033 4400 and they will be happy to arrange this service for you.

No, unfortunately, we don't have booster seats but our seating is based on an incline with no impact on sightlines.

No, vaping and e-cigarettes are not permitted in the venues.

For Lost Property enquiries please contact:

- WF security on 02890 334427/ control [email protected]

- UH security on 02890 334477/ Ulster Hall Control [email protected]

Include the name of the event you were attending and the venue plus the brand, colour and a description of the item.

Opening hours are Monday to Friday 09:00 to 17:00.

The Waterfront Hall opened to the public on 17 January 1997, making the building 22 years old this year.