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Ticket Dispatch

My tickets have been sent - so why don't I have them yet?

If you chose standard post, please give it until 5 days before the event for your tickets to arrive – even once they've left us, it can sometimes take a little longer than expected to get to you through the post. Don't worry though – if they still haven't arrived by 5 days before, just get in touch and we'll make sure you gain entry.

If you chose secure post, you should get an email from Royal Mail with a tracking number and details on when to expect the tickets once they've been sent. If you haven't heard from us or Royal Mail and our update says all the tickets have been dispatched, be sure to get in touch so we can help you track them – you can't gain entry without them, so it's really important you let us know so we can try and help.

What is the cancellation policy?

Provided always that if notice of the cancellation is received by BWUH Ltd. prior to the date on which the Period would otherwise have commenced then, if BWUH LTD. shall find another Hirer for the whole or part of the Hired Area, the Hirer shall be liable to pay only for that part of the Hired Area and only for that period of the Licence Agreement which has not been taken over by such other Hirer.

Does the venue have a green policy?

On site we have waste disposal for dry recycling, glass, food and a small general waste wheelie bin. This is then collected by our waste services provider and separated further by themselves into all relevant waste streams.

What is the age limit for your concerts?

The age limit for our events varies depending on the audience and content of the show. You can check the age restrictions for a particular performance on our website at www.waterfront.co.uk. Alternatively you can call our Box Office on 02890334455

Can I take photos/recordings during concert events?

In some cases, yes. However, not for all events as the artiste informs the venue of their photo policy, which will be displayed at the entrance of the show.

Can I run a late night event until 3am?

Do you have booster seats for kids events?

No, unfortunately we don't have booster seats but our seating is based on an incline with no impact on sightlines.

Can I wear a sports jersey to your events?

No, this is part of the ticketing policy.

Is there a dress code for your venue?

No, there is no dress-code for our venues.

How high is the stage in the Ulster Hall?

The stage in the Ulster Hall is 1.5m.

What are your Box Office opening hours?

Our main box office has moved to the Ulster Hall, Bedford Street. This makes it even easier to book your tickets for Waterfront and Ulster Hall events. The Box Office counter at the Ulster Hall is open Monday to Saturday, 10am to 5pm and until 8:30pm on event evenings. For telephone bookings our phone lines are open Monday to Saturday, 9am to 5pm. The Box Office counter at the Belfast Waterfront is now open 2 hours prior to a show to allow for ticket collection.

What's the difference between seated and standing tickets?

For various events we will have seated and standing tickets available. Standing tickets are general admission on the ground floor of each venue, there are no seats available in this area. You will be required to stand for the duration of the performance.

Can you vape, use e-cigs at your venue?

No, vaping and e-cigarettes are not permitted in the venues.

Why do I have to pay a service charge when I pay cash in person?

We know that no one likes to pay extra costs, so we do everything we can to keep our fees to a minimum, while still being able to offer you the best possible service. The £2.50 charge helps us to cover the costs of running our Box Office as well as the website and to cover the cost of processing the booking from beginning to end.

Do you have a carers policy in place?

Our carers policy provides a free ticket for anyone that requires essential assistance to attend a performance. The carers tickets are subject to availability and at the promoters discretion. Carers tickets cannot be booked online, please call our Box Office team on 02890 334455 to discuss your requirements and availability of tickets.

Do you have a seating plan on your website?

Yes, you can find our seating plans by clicking on this link

https://www.ulsterhall.co.uk/visit/seating-plan-ulster-hall/

I lost something at the venue – who should I call/ how long will it be kept?

For Lost Property enquiries please contact:

- WF security on 02890 334427/ control [email protected]

- UH security on 02890 334477/ Ulster Hall Control [email protected]

Include the name of the event you were attending and the venue plus the brand, colour and a description of the item.

Opening hours are Monday to Friday 09:00 to 17:00.

Can I change the type of ticket I have to a seated ticket?

No, unfortunately once tickets are purchased there is no exchange or refund.

How do I know if there is a support act?

We will post updated times and information on our Facebook page prior to the show https://www.facebook.com/waterfrontandulsterhall/.

What time will tonight’s performance end?

We will post updated times and information on our Facebook page prior to the show https://www.facebook.com/waterfrontandulsterhall/.

Do you still do entertainment events?

Yes, certainly. We have entertainment events in both our Venues- ICC Belfast and Ulster Hall.

Can you supply a sign language interpreter for events?

Please contact a member of our event management team on 028 9033 4400 and they will be happy to arrange this service for you.

How can I get information about your events?

Keep an eye on our social media channels, we update event information regularly. Otherwise, our website https://www.waterfront.co.uk/ has everything you will need to know.

Do you have baby changing facilities in all areas of the venue?

Yes, baby changing facilities are located beside the female toilets

Can I buy hot food at the venue?

Unfortunately we do not serve hot food at our venues, but a wide selection of sweets and snacks are available

When it says doors at 8pm does that mean the show will start at 8pm?

No, doors usually open approximately one hour before the event.

When was the building opened?

The Ulster Hall has been at the forefront of Belfast’s culture, arts and entertainment for over 150 years.

First opened in 1862, the 'Grand Dame of Bedford Street,' as she is affectionately known, is one of the oldest purpose-built concert halls in the UK and Ireland. This grand Victorian building has survived two World Wars and welcomed names as famous and diverse as Charles Dickens and Motorhead.

Is there a cloak room facility available?

Unfortunately we do not have cloakroom facilities at our venue

Am I allowed to bring my breastfeeding infant into tonight’s/today’s performance/event?

Yes.

What is the maximum capacity of the venue?

I lost something at the venue – who should I call/ how long will it be kept?

For Lost Property enquiries please contact:

- WF security on 02890 334427/ control [email protected]

- UH security on 02890 334477/ Ulster Hall Control [email protected]

Include the name of the event you were attending and the venue plus the brand, colour and a description of the item.

Opening hours are Monday to Friday 09:00 to 17:00.

I can no longer attend a performance, can I get a refund on my ticket?

Yes, tickets can be refundable under Booking Protect. Booking Protection can be selected at point of purchase, allowing you to claim a refund for face value if you are unable to attend an event for reasons outside of your control. For more information, please visit:

What is Booking Protect?

Booking Protection can be selected at point of purchase, allowing you to claim a refund for face value if you are unable to attend an event for reasons outside of your control. We recommend that you include this option as your performance tickets are non-refundable. Please note Booking Protect can only be added at the time of booking and not at a later date.

What is the Cancellation Policy?

Provided always that if notice of the cancellation is received by BWUH Ltd. prior to the date on which the Period would otherwise have commenced then, if BWUH LTD. shall find another Hirer for the whole or part of the Hired Area, the Hirer shall be liable to pay only for that part of the Hired Area and only for that period of the Licence Agreement which has not been taken over by such other Hirer.

Does the Ulster Hall offer BSL translators for your events?

Please contact a member of our event management team on 028 9033 4400 and they will be happy to arrange this service for you.

Does the Ulster Hall offer ISL translators for your events?

Please contact a member of our event management team on 028 9033 4400 and they will be happy to arrange this service for you.

Do you have booster seats for kids events?

No, unfortunately, we don't have booster seats but our seating is based on an incline with no impact on sightlines.

Can you vape, use e-cigs at your venue?

No, vaping and e-cigarettes are not permitted in the venues.

I lost something at the venue – who should I call/ how long will it be kept?

For Lost Property enquiries please contact:

- WF security on 02890 334427/ control [email protected]

- UH security on 02890 334477/ Ulster Hall Control [email protected]

Include the name of the event you were attending and the venue plus the brand, colour and a description of the item.

Opening hours are Monday to Friday 09:00 to 17:00.

How old is Belfast Waterfront?

The Waterfront Hall opened to the public on 17 January 1997, making the building 22 years old this year.

The Belfast Waterfront Logo.
The Ulter Hall Logo.

BWUH Ltd is registered as a company in Northern Ireland

Registration Number: NI635764
Registered address: 2 Lanyon Place, Belfast, BT1 3WH

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