Coronavirus (COVID-19) FAQs
1. Are events going ahead?
The closure of the Waterfront Hall and Ulster Hall to the public in response to COVID-19 will remain in effect until the Government ban on large-scale events is lifted. A further decision has been taken to use the Ulster Hall as a food distribution centre for vulnerable members of our society, effective from 07 April 2020.
Our team is working closely with promoters during this time to establish back-up dates for as many shows as possible. Lead bookers that have purchased tickets for events scheduled to be held in the Waterfront Hall or Ulster Hall in the coming months will be contacted by email to confirm whether the event is cancelled, rescheduled or going ahead as planned.
The welfare of our teams and our customers is our priority at this very difficult time and we would urge you to follow the official Government guidance to keep you, your families and communities safe throughout this very challenging time.
2. My event has been cancelled, what happens to my ticket?
If your event has been cancelled best efforts will be made to contact all lead bookers as soon as possible with information regarding a refund or a rescheduled date for the event.
We advise all patrons to check that the email address on our booking system is up to date to ensure that the correct contact information is held. To update your information, please send us an email and we will update this in 3-5 working days.
3. How long will it take for a refund on my tickets if my show has been cancelled?
The refund will be issued to the lead booker and the card the original payment was made, this may take 7-10 working days. If you paid for an event by cash our box office team will be in touch to issue your refund.
Due to the high demand we are experiencing at present, if you have not received a refund within 3 weeks, please send us your details including your booking reference (found on your ticket) and we can look into this for you.
4. I haven’t yet received an email from the Waterfront Hall and Ulster Hall regarding whether my event is cancelled or not, when will patrons be notified on event changes?
The Waterfront Hall and Ulster Hall teams are liaising with promoters regularly to get confirmation on the status of events scheduled to be held in our venues in the coming months. Once we have received statements from the promoter and artist, we will communicate this to our customers as soon as possible via email, telephone or social media.
5. If events in the coming months are proceeding as scheduled, can I still get a refund on my ticket if I’m anxious about attending mass gatherings?
If you have purchased booking protect, which protects your ticket purchase should you be unable to attend the show for reasons outside of your control, you can avail of a refund; otherwise we cannot refund your ticket if events are still proceeding as scheduled. For more information on the areas covered by Booking Protect, please visit our website here.
We will be reviewing the situation in light of emerging information and will not reopen our venues to the public before it is deemed safe by Government to do so.
8. How do we get in touch with Waterfront Hall & Ulster Hall if both venues are closed?
If you do not find the answer to your question within the FAQs provided, please submit your query via our contact us page and a member of the team will revert to you as soon as possible.
Last updated 26 June 2020
|Andy Irvine & Paul Brady||19-Mar-20||Waterfront Hall||Rescheduled to 06 September 2020|
|Colin Murphy||19-Mar-20||Ulster Hall||Rescheduled to 29 September|
|Peppa Pig||21-Mar-20||Waterfront Hall||Rescheduled to 23 Jan 2021|
|Peppa Pig||22-Mar-20||Waterfront Hall||Rescheduled to 24 Jan 2021|
|Midland||23-Mar-20||Ulster Hall||Rescheduled to 17 December 2020|
|Kevin Bloody Wilson||26-Mar-20||Ulster Hall||This event has been cancelled.|
|Nathan Carter||28-Mar-20||Waterfront Hall||Rescheduled to 08 January 2021|
|You Win Again||28-Mar-20||Ulster Hall||Rescheduled to 28 March 2021|
|Elbow||29-Mar-20||Waterfront Hall||Rescheduled to 29 August 2021|
|Roy Chubby Brown Live||15-Aug-20||Ulster Hall||Rescheduled to 04 June 2021|
|Jarlath Regan||29-Mar-20||Waterfront Studio||We are hoping to reschedule and will be in touch as soon as possible|
|Psychic Sally 10 Years and Counting||30-Mar-20||Ulster Hall||Rescheduled 28 January 2021|
|Neil Delamere||03-Apr-20||Ulster Hall||Rescheduled to 03 September 2020|
|The Music of James Bond: Shaken Not Stirred||04-Apr-20||Waterfront Hall||Rescheduled to 10 September 2020|
|Ultimate Eagles 10th Anniversary Tour||05-Apr-20||Ulster Hall||Rescheduled to 06 September 2020|
|Paul Heaton & Jacqui Abbott plus Special Guests||11-Apr-20||Ulster Hall||Rescheduled to 05 November 2020|
|Brendan Schaub||16-Apr-20||Ulster Hall||Rescheduled to 24 April 2021|
|The Legends of American Country Show||16-Apr-20||Waterfront Studio||Rescheduled to 14 October 2020|
|An Evening with Sir Michael Parkinson||18-Apr-20||Waterfront Hall||Rescheduled to 20 September 2020|
|Showaddywaddy in Concert||23-Apr-20||Waterfront Hall||Rescheduled to 06 June 2021|
|Lunchtime Concert: Viva Italia!||23-Apr-20||Ulster Hall||This event has been cancelled|
|The Blindboy Podcast||23-Apr-20||Ulster Hall||Rescheduled to 12 September 2020|
|Milton Jones in Milton: Impossible||26-Apr-20||Ulster Hall||Rescheduled to 01 May 2021|
|Neil Delamere||30-Apr-20||Ulster Hall||Rescheduled to 25 September 2020|
|Lost in Music||02-May-20||Ulster Hall||Rescheduled to 13 March 2021|
|Dreamboys||08-May-20||Waterfront Hall||Rescheduled to 17 April 2021|
|Tiger Who Came To Tea||08-May-20||Ulster Hall||Rescheduled to 14 March 2021|
|Farmer Michael and Kathleen||08-May-20||Waterfront Studio||Rescheduled to 12 March 2021|
|Kerry Ellis||09-May-20||Ulster Hall||Rescheduled to 06 December 2020|
|Thank You For the Music||16-May-20||Ulster Hall||Rescheduled to 06 March 2021|
|An Audience with Rory Best||22-May-20||Waterfront Hall||This event is postponed. We will be in touch as soon as possible with the new date.|
|Ian Brown||19-May-20||Ulster Hall||This event has been cancelled|
|Iain Stirling||21-May-20||Ulster Hall||Rescheduled to 14 April 2021|
|The Academic||22-May-20||Ulster Hall||Rescheduled to 16 October 2020|
|Rock The Opera||23-Sep-20||Ulster Hall||Rescheduled to 21 September 2021|
|Simply reRED||27-May-20||Waterfront Studio||This event has been cancelled|
|Brockhampton||26-May-20||Ulster Hall||Rescheduled to 17 May 2021|
|10cc||28-May-20||Ulster Hall||Rescheduled to 15 June 2021|
|Paul Smith||30-May-20||Waterfront Hall||Rescheduled to 09 September 2020|
|Mrs Jones' Diary||30-May-20||Waterfront Studio||We are hoping to reschedule and will be in touch as soon as possible|
|An Evening with Gary Neville||12-Jun-20||Waterfront Hall||Rescheduled to 01 December 2020|
|Aaron McCann||12-Jun-20||Ulster Hall||Rescheduled to 05 June 2021|
|Volbeat||16-Jun-20||Ulster Hall||We are hoping to reschedule and will be in touch as soon as possible|
|In the Night Garden 2020||20 & 21 June 2020||Waterfront Hall||This event has been cancelled|
|Wannabe: The Spice Girls Show||27-Jun-20||Waterfront Hall||Rescheduled to 28 November 2020|
|Passenger||28-Aug-20||Ulster Hall||Rescheduled to 13 February 2021|
|Ireland the Show||29-Aug-20||Ulster Hall||Rescheduled to 28 August 2021|
|What’s Love Got To Do With It?||12-Sep-20||Waterfront Hall||Rescheduled to 15 January 2022|
|Bootleg Beatles||18-Sep-20||Ulster Hall||Rescheduled to 16 May 2021|
|Whiskey Social||18-Sep-20||Waterfront Hall||Rescheduled to 26 March 2021|
|Whiskey Social||19-Sep-20||Waterfront Hall||Rescheduled to 27 March 2021|
|Hairy Bikers||25-Sep-20||Waterfront Hall||This event has been cancelled|
|Dragons and Mythical Beasts||10 & 11 Oct 20||Waterfront Hall||This event has been cancelled|
|Jimeoin||16-Oct-20||Waterfront Hall||Rescheduled to 11 November 2021|
|Jimeoin||17-Oct-20||Waterfront Hall||Rescheduled to 12 November 2021|
|Jason Donovan||07-Nov-20||Ulster Hall||Rescheduled to 30 October 2020|