Coronavirus (COVID-19) FAQs
1. Are events going ahead?
Yes. In order to help control the spread of coronavirus and allow for the safe return of live audiences, we ask all patrons to familiarise themselves with the current COVID-19 safety measures in place to keep both audience members and staff safe at our venues.
2. The status of my event has changed, what happens to my ticket?
If your event has been cancelled best efforts will be made to contact all lead bookers by email and your refund will be automatically processed. If your event has been rescheduled, we will contact lead bookers by email with the new date. You will have the option to obtain your original ticket for the new show or request a refund if you are unable to attend the new date.
We advise all patrons to check that the email address on our booking system is up to date to ensure that the correct contact information is held. To access your online account and make any changes click here.
3. How long will it take for my refund to be processed?
If your event has been cancelled or you have requested a refund for a rescheduled show, the refund of the face value of the ticket price will be automatically issued to the lead booker and the card the original payment was made, please allow 7 - 10 working days for the refund to be processed.
If you paid for an event by cash, please contact our box office and a member of the team will be in touch to issue your refund.
4. I have used a gift voucher to purchase a ticket, do I get the money refunded back onto the original gift voucher?
A refund of the face value of the ticket(s) paid by the original gift voucher will be issued onto a new gift voucher, a member of the team will be in touch with your new gift voucher code.
5. I haven’t yet received an email from the Waterfront Hall and Ulster Hall regarding whether my event is cancelled or not, when will patrons be notified on event changes?
The Waterfront Hall and Ulster Hall teams are liaising with promoters regularly to get confirmation on the status of events scheduled to be held in our venues in the coming months. Once we have received this information from the promoter and artist, we will communicate this to lead bookers via email. We will also update the event page on the website and post to social media, so please keep an eye on these channels.
6. If events in the coming months are proceeding as scheduled, can I still get a refund on my ticket if I’m anxious about attending mass gatherings?
If you have purchased booking protect, which protects your ticket purchase should you be unable to attend the show for reasons outside of your control, you can avail of a refund; otherwise we cannot refund your ticket. For more information on the areas covered by Booking Protect, please visit our website here.
7. What COVID Status checks are required to gain entry?
All ticket holders aged 18 and over, will need to provide one of the following:
- Proof of full vaccination
- Proof of a negative lateral flow test taken on the same day, or one day before, the event. Individuals are required to report their negative test result in advance to obtain digital proof by email and/or text message
- Proof of natural immunity shown by a positive PCR test result for COVID-19, taken in the previous 30 to 180 days
- Proof of participation in a clinical trial for vaccination shown by confirmation in writing of participation (current or past) in a clinical trial for vaccination against coronavirus from the organiser of that trial
- Proof of medical exemption from vaccination shown by evidence provided through the Northern Ireland Covid Certification process
This evidence must be accompanied by photographic ID.
8. Can I show my vaccination appointment card and ID as proof?
Yes, vaccination appointment cards, along with valid photographic ID, will be accepted as proof of full vaccination. COVID Passports, displayed using the COVIDCert NI app, or a paper certificate obtained from the HSCNI will also be accepted as proof of full vaccination.
9. Can I take a lateral flow test when I get to the venue?
No. Visitors are required to take a lateral flow test on the same day, or one day before, the event. Rapid COVID-19 tests can be obtained by anyone who requires them, free of charge. Rapid test packs can be ordered online for free delivery to your home. Order tests on the Gov.uk website.
10. How can I prove my negative lateral flow test result?
If you have used a rapid lateral flow test kit and would like to report a result, you can use this service. A copy of the result recorded will be available to you as an email or text message that you can display as proof of your COVID Status to gain entry to our venues.
11. Do I have to wear a mask?
Yes, on 24 May 2021, it became mandatory to wear a face covering when going into or inside the public areas of any enclosed publically-accessible premises, including concert halls and conference facilities. Face coverings must be worn at all times, including whilst seated in the auditorium, unless you are eating and drinking, or you are exempt.
12. Why do I have to wear a mask?
Coronavirus usually spreads by droplets from coughs, sneezes and speaking. These droplets can also be picked up from surfaces, if you touch a surface and then your face without washing your hands first.
This is why social distancing, regular hand hygiene, and covering coughs and sneezes is important in controlling the spread of the virus.
The best available scientific evidence is that, when used correctly, wearing a face covering may reduce the spread of coronavirus droplets in certain circumstances, helping to protect others.
13. How can someone be exempt from wearing a face covering?
Some circumstances make it difficult for some people to wear face coverings. In these circumstances, people may have a 'reasonable excuse' not to wear a face covering.
These reasonable excuses include:
- if you need to seek medical assistance or to provide care to someone who needs assistance, such as a vulnerable person or in an emergency
- if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering
- if putting on, wearing or removing a face covering would cause you severe distress
- if you are travelling with, or providing assistance to, someone who relies on lip reading to communicate
- if you need to eat, drink, or take medication
- if you are asked to remove your face covering by a police officer or someone who may need to check your identity, for example, when buying alcohol, when you are at the bank, or in an airport or when boarding an aircraft
14. Can I wear a face shield instead of a mask?
Face visors or shields do not offer the same protection as a cloth face covering which sits directly over the nose and the mouth. If you wear a face shield or a visor you should also wear a cloth face covering.
The use of cloth face coverings is recommended, as they provide much better protection from the risk of infection from the COVID-19 virus.
15. Why has the COVID vaccination certificate been implemented?
The COVID certification system was introduced by the Department for Health, intended to reduce the number of infected people in high-risk settings.
16. What if I don't support this condition of entry?
We recognise that everyone has a personal choice however, we are working within the Government guidelines and this is an important part of our revised venue measures to help ensure the safety of all visitors. There are a number of options for demonstrating your COVID status which includes completing a lateral flow test.
17. I am travelling from Europe, will you accept EU Digital COVID certification?
Yes, EU Digital COVID Certificates will be accepted but must be accompanied by photographic identification.
18. What if I am clinically exempt from being vaccinated against COVID-19?
Some people cannot be vaccinated against COVID-19 for medical reasons. If this is the case, you can apply for a certificate that provides proof of medical exemption from the need for vaccination.
The possible reasons for exemptions are limited. Examples of situations where someone may be exempt are:
- receiving end of life care (palliative care) where vaccination is not in the person's best interests
- having a learning disability or autistic people who cannot be vaccinated with reasonable adjustments
- people with a medical contraindication to all current vaccines, such as a severe allergy
- those who had serious adverse reactions to their first dose
- time-limited exemptions will also be available for those with some short-term medical conditions
If you get proof of medical exemption, you will be able to access a domestic-use COVID certificate. Apply for a medical exemption certificate.
19. Will I still be able to purchase a drink at the bar?
Yes - the Waterfront Hall bars will be open for the purchase of alcoholic beverages, soft drinks and confectionery.
To assist with social distancing, we ask that patrons limit themselves to one person per party accessing the bars Please note that a cashless system is in operation in all bars and contactless payment methods are preferred.
20. Why are these measures bringing implemented?
COVID-19 remains a risk, even if you are fully vaccinated. We can all play our part by understanding the situations where risks of COVID-19 infection and transmission are likely to be higher, and taking action to reduce these risks.
Anyone with COVID-19 symptoms or a positive test result should stay at home and self-isolate immediately. If you have symptoms of COVID-19, you should arrange to take a PCR test as soon as possible, even if you’ve had one or more doses of a COVID-19 vaccine.
21. How do we get in touch with Waterfront Hall & Ulster Hall?
If you do not find the answer to your question within the FAQs provided, please submit your query via our contact us page and a member of the team will revert to you as soon as possible.
If you have any additional questions you can visit our main FAQ page here.
|Event||Date||Venue||Status of Event|
|Giovanni Pernice||05-Mar-20||Waterfront Hall||Rescheduled to 03 Apr 2022|
|Psychic Sally||30-Mar-20||Ulster Hall||Rescheduled to 12 Feb 2022|
|Milton Jones||26-Apr-20||Ulster Hall||Rescheduled to 04 March 2022|
|Iain Stirling||21-May-20||Ulster Hall||Rescheduled to 22 April 2022|
|The Gruffalo||23-May-20||Waterfront Hall||Rescheduled to 30 Apr 2022|
|Trixie Mattel||25-May-20||Ulster Hall||Rescheduled to 26 Apr 2022|
|Roy Chubby Brown||15-Aug-20||Ulster Hall||Rescheduled to 18 Jun 2022|
|10cc||24-Aug-20||Ulster Hall||Rescheduled to 01 Sept 2022|
|Ireland the Show||29-Aug-20||Ulster Hall||Rescheduled to 27 Aug 2022|
|The Bootleg Beatles||18-Sep-20||Ulster Hall||Rescheduled to 28 May 2022|
|Dionne Warwick||19-Sep-20||Waterfront Hall||Rescheduled to 18 Jun 2022|
|Texas||06-Oct-20||Waterfront Hall||Rescheduled to 13 & 14 Feb 2022|
|The Academic||16-Oct-20||Ulster Hall||Rescheduled to 09 Apr 2022|
|Jason Donovan||07-Nov-20||Ulster Hall||Rescheduled to 01 Mar 2022|
|A Vision of Elvis||19-Nov-20||Ulster Hall||Rescheduled to 15 Nov 2022|
|Luther Vandeross||27-Nov-20||Ulster Hall||Rescheduled to 19 Aug 2022|
|An Evening With Gary Neville||01-Dec-20||Waterfront Hall||Rescheduled to 23 Mar 2022|
|Passenger||13-Feb-21||Waterfront Hall||Rescheduled to 02 Mar 2022|
|Some Guys Have All The Luck||18-Feb-21||Waterfront Hall||Rescheduled to 23 April 2022|
|Tommy Fleming||21-Feb-21||Ulster Hall||Rescheduled to 20 February 2022|
|Seven Drunken Nights||12-Mar-21||Waterfront Hall||Rescheduled to 25 Feb 2022|
|Diversity||04-Jun-21||Waterfront Hall||Rescheduled to 02 Jun 2022|
|UK Pink Floyd||12-Jun-21||Waterfront Hall||Rescheduled to 01 Jun 2022|
|Sarah Millican||26 & 27 June 2021||Waterfront Hall||Rescheduled to 17 & 18 Dec 2022|
|Gary Meikle||04-Sep-21||Ulster Hall||Rescheduled to 14 Jan 2022|
|Midlands||05-Sep-21||Ulster Hall||Rescheduled to 24 May 2022|
|Jason Manford||09 Sep & 10 Sept 2021||Ulster Hall||Rescheduled to 23 & 24 Jun 2022|
|Whiskey Social||17 & 18-Sep-21||Waterfront Hall||Rescheduled to 12 & 13 Nov 2022|
|Belfast Pop's Orchestra||18-Sep-21||Ulster Hall||Rescheduled to 25 Jun 2022|
|JC Stewart||21-Sep-21||Ulster Hall||Rescheduled to 11 Jun 2022|
|Rock The Opera||21-Sep-21||Ulster Hall||Rescheduled to 05 Sep 2022|
|The Greatest Love of All||30-Sep-21||Ulster Hall||Rescheduled to 10 Jun 2022|
|Nathan Carter||01-Oct-21||Waterfront Hall||Rescheduled to 20 & 21 Jan 2022|
|The Music of James Bond||02-Oct-21||Waterfront Hall||Rescheduled to 02 Apr 2022|
|Queen Rhapsody||03-Oct-21||Ulster Hall||Rescheduled to 19 Jun 2022|
|An Evening With Armistead Maupin||17-Oct-21||Ulster Hall||Rescheduled to 21 Apr 2022|
|The Blindboy Podcast||19-Oct-21||Ulster Hall||Rescheduled to 16 Feb 2022|
|Paul Young||20-Oct-21||Ulster Hall||Rescheduled to 08 Mar 2022|
|Mrs Jones Diary||23-Oct-21||Waterfront Studio||Rescheduled to 21 May 2022|
|The Illegal Eagles||24-Oct-22||Waterfront Hall||Rescheduled to 25 Oct 2022|
|Nashville Live||31-Oct-21||Waterfront Hall||Rescheduled to 27 May 2022|
|The Carpenters Story||15-Nov-21||Waterfront Hall||Rescheduled to 5 Aug 2022|
|A Vision of Elvis||27-Nov-21||Ulster Hall||Rescheduled to 15 Nov 2022|
|Christmas with the Rat Pack||15-Dec-21||Ulster Hall||Rescheduled to 17 Dec 22|
|Deacon Blue||16-Dec-21||Ulster Hall||Rescheduled a new date is coming soon|
|Joel The Magician||18-Dec-21||Ulster Hall||Rescheduled a new date is coming soon|
|The Illegals||27-Dec-21||Ulster Hall||Rescheduled a new date is coming soon|
|The Three Amigos||27-Dec-21||Waterfront Hall||Rescheduled a new date is coming soon|
|Flash Harry||29-Dec-21||Ulster Hall||Rescheduled to 16 March 2022|
|The Furey's||08-Jan-22||Waterfront Hall||Rescheduled to 22 April 2022|
|Magic of the Beatles||09-Jan-22||Ulster Hall||Rescheduled to 3 Feb 2023|
|Queen Extravaganza||09-Jan-22||Waterfront Hall||Rescheduled a new date is coming soon|
|Tina - What's Love||15-Jan-22||Waterfront Hall||Rescheduled to 11 Oct 2022|
|Farmer Michael & Kathleen Live||15-Jan-22||Waterfront Hall||Rescheduled to 28 May 2022|
|The High Kings||16-Jan-22||Ulster Hall||Rescheduled to 02 Apr 2022|
|Paul Heaton & Jacqui Abbott||20-Jan-22||Ulster Hall||Rescheduled a new date is coming soon|
|Dan McCabe||26-Jan-22||Ulster Hall||Rescheduled to 16 Apr 2022|
|Sharon Shannon Frances Black and Mary Coughlan in concert||28-Jan-22||Ulster Hall||Rescheduled to 29 May 2022|
|Andy Irvine & Paul Brady||28-Jan-22||Waterfront Hall||Rescheduled to 20 Nov 2022|
|Islands in the Stream||30-Jan-22||Ulster Hall||Rescheduled to 15 Sep 2022|
|BROCKHAMPTON||01-Feb-22||Ulster Hall||This event has been cancelled|
|Hello Again||03-Feb-22||Ulster Hall||Rescheduled to 07 May 2023|
|Kilfenora Céilí Band||06-Feb-22||Ulster Hall||This event has been cancelled|
|Ronan Keating||10-Feb-22||Ulster Hall||Rescheduled to 06 Jun 2022|
|Eddi Reader||17-Feb-22||Ulster Hall||Rescheduled to 30 Mar 2022|
|Chris De Burgh||20-Feb-22||Ulster Hall||This event has been cancelled|
|Stacey Dooley||21-Feb-22||Ulster Hall||Rescheduled to 28 Feb 2023|
|Mike Denver||24-Feb-22||Ulster Hall||Rescheduled to 2 Nov 2022|
|Rob Beckett||22-Sep-22||Ulster Hall||Rescheduled to 11 Nov 2022|