Coronavirus (COVID-19) FAQs
1. Are events going ahead?
The closure of the Waterfront Hall and Ulster Hall to the public in response to COVID-19 will remain in effect until the Government ban on large-scale events is lifted. A further decision has been taken to use the Ulster Hall as a food distribution centre for vulnerable members of our society, effective from 07 April 2020.
Lead bookers that have purchased tickets for events scheduled to be held in the Waterfront Hall or Ulster Hall in the coming months will be contacted by email to confirm whether the event is cancelled or rescheduled.
The welfare of our teams and our customers is our priority at this very difficult time and we would urge you to follow the official Government guidance to keep you, your families and communities safe throughout this very challenging time.
2. My event has been cancelled, what happens to my ticket?
If your event has been cancelled best efforts will be made to contact all lead bookers as soon as possible with information regarding a refund or a rescheduled date for the event.
We advise all patrons to check that the email address on our booking system is up to date to ensure that the correct contact information is held. To update your information, please send us an email and we will update this in 3-5 working days.
3. How long will it take for a refund on my tickets if my show has been cancelled?
The refund will be issued to the lead booker and the card the original payment was made, this may take 7-10 working days. If you paid for an event by cash our box office team will be in touch to issue your refund.
Due to the high demand we are experiencing at present, if you have not received a refund within 3 weeks, please send us your details including your booking reference (found on your ticket) and we can look into this for you.
4. I haven’t yet received an email from the Waterfront Hall and Ulster Hall regarding whether my event is cancelled or not, when will patrons be notified on event changes?
The Waterfront Hall and Ulster Hall teams are liaising with promoters regularly to get confirmation on the status of events scheduled to be held in our venues in the coming months. Once we have received statements from the promoter and artist, we will communicate this to our customers as soon as possible via email, telephone or social media.
5. If events in the coming months are proceeding as scheduled, can I still get a refund on my ticket if I’m anxious about attending mass gatherings?
If you have purchased booking protect, which protects your ticket purchase should you be unable to attend the show for reasons outside of your control, you can avail of a refund; otherwise we cannot refund your ticket if events are still proceeding as scheduled. For more information on the areas covered by Booking Protect, please visit our website here.
We will be reviewing the situation in light of emerging information and will not reopen our venues to the public before it is deemed safe by Government to do so.
8. How do we get in touch with Waterfront Hall & Ulster Hall if both venues are closed?
If you do not find the answer to your question within the FAQs provided, please submit your query via our contact us page and a member of the team will revert to you as soon as possible.
|Andy Irvine & Paul Brady||19 March 2020||Waterfront Hall||Rescheduled to 06 September 2020|
|Colin Murphy||19 March 2020||Ulster Hall||Rescheduled to 29 September|
|Peppa Pig||21 March 2020||Waterfront Hall||Rescheduled to 23 Jan 2021|
|Peppa Pig||22 March 2020||Waterfront Hall|
Rescheduled to 24 Jan 2021
|Midland||23 March 2020||Ulster Hall||Rescheduled to 17 December 2020|
|Kevin Bloody Wilson||26 March 2020||Ulster Hall||We are hoping to reschedule and will be in touch as soon as possible|
|Nathan Carter||28 March 2020||Waterfront Hall||Rescheduled to 13 June 2020|
|You Win Again||28 March 2020||Ulster Hall||Rescheduled to 28 March 2021|
|Elbow||29 March 2020||Waterfront Hall||Rescheduled to 26 October 2020|
|Roy Chubby Brown Live||29 March 2020||Ulster Hall|
Rescheduled to 15 August 2020
|Jarlath Regan||29 March 2020||Waterfront Studio||We are hoping to reschedule and will be in touch as soon as possible|
|Psychic Sally 10 Years and Counting||30 March 2020||Ulster Hall||Rescheduled 28 January 2021|
|St Dominic's Grammar School 150th Anniversary Spring Concert||01 April 2020||Ulster Hall||We are hoping to reschedule and will be in touch as soon as possible|
|Neil Delamere||03 April 2020||Ulster Hall||03 September 2020|
|The Music of James Bond: Shaken Not Stirred||04 April 2020||Waterfront Hall||Rescheduled to 10 September 2020|
|Studio Symphony Orchestra Orchestral Masterpieces||04 April 2020||Ulster Hall||This event has been cancelled|
|Ultimate Eagles 10th Anniversary Tour||05 April 2020||Ulster Hall||Rescheduled to 06 September 2020|
|Music for Good Friday: Bach Mass in B Minor||09 April 2020||Ulster Hall||This event has been cancelled|
|Paul Heaton & Jacqui Abbott plus Special Guests||11 April 2020||Ulster Hall|
Rescheduled to 05 November 2020
|Brendan Schaub||16 April 2020||Ulster Hall||Rescheduled to 24 April 2021|
|The Legends of American Country Show||16 April 2020||Waterfront Studio||Rescheduled to 14 October 2020|
|Beethoven @ 250: Symphony No. 5||17 April 2020||Ulster Hall||This even has been cancelled|
|Ballynafeigh School of Irish Dancing: Then, Now and Forever||18 April 2020||Waterfront Studio||We are hoping to reschedule and will be in touch as soon as possible|
|An Evening with Sir Michael Parkinson||18 April 2020||Waterfront Hall||Rescheduled to 20 September 2020|
|Showaddywaddy in Concert||23 April 2020||Waterfront Hall||Rescheduled to 06 June 2021|
|Lunchtime Concert: Viva Italia!||23 April 2020||Ulster Hall||This even has been cancelled|
|The Blindboy Podcast||23 April 2020||Ulster Hall||Rescheduled to 12 September 2020|
|David Meade||24 April 2020||Ulster Hall||This event has been cancelled|
|MTK Fight Night||25 April 2020||Ulster Hall||We are hoping to reschedule and will be in touch as soon as possible|
|Milton Jones in Milton: Impossible||26 April 2020||Ulster Hall||Rescheduled to 01 May 2021|
|Neil Delamere||30 April 2020||Ulster Hall||Rescheduled to 25 September 2020|
|Lost in Music||02 May 2020||Ulster Hall||Rescheduled to 16 September|
|The Dreamboys||08 May 2020||Waterfront Hall||Rescheduled to 08 August 2020|
|Thank You For the Music||16 May 2020||Ulster Hall||Rescheduled to 15 September 2020|
|An Audience with Rory Best||22 May 2020||Waterfront Hall||This event is postponed. We will be in touch as soon as possible with the new date.|
|Tiger Who Came To Tea||08 May 2020||Ulster Hall||Rescheduled to 27 September 2020|
|Kerry Ellis||09 May 2020||Ulster Hall||Rescheduled to 06 December 2020|
|Iain Stirling||21 May 2020||Ulster Hall||Rescheduled to 14 April 2021|
|The Academic||22 May 2020||Ulster Hall||Rescheduled to 16 October 2020|
|Rock The Opera||24 May 2020||Ulster Hall||Rescheduled to 23 September 2020|
|Brockhampton||26 May 2020||Ulster Hall||Rescheduled to 17 May 2021|
|10cc||28 May 2020||Ulster Hall||Rescheduled to 24 August 2020|
|Paul Smith||30 May 2020||Waterfront Hall||Rescheduled to 09 September 2020|
|Aaron McCann||12 June 2020||Ulster Hall||Rescheduled to 05 September 2020|